Domain 1
1.0 Operating Systems
Install, configure, maintain, and troubleshoot client operating systems across Windows, macOS, Linux, Chrome OS, and mobile platforms.
1.1
Explain common OS types and purposes.
Open module
1.2
Perform OS installations and upgrades.
Open module
1.3
Compare Microsoft Windows editions.
Open module
1.4
Use Windows features and tools.
Open module
1.5
Use Microsoft command-line tools.
Open module
1.6
Configure Windows settings.
Open module
1.7
Configure Windows client networking.
Open module
1.8
Explain macOS features and tools.
Open module
1.9
Identify Linux features and tools.
Open module
1.10
Install applications according to requirements.
Open module
1.11
Install and configure cloud productivity tools.
Open module
Domain 1 Notes
Printable Domain 1 Course Notes
Open notes
Final Exam
Domain 1 Final Exam
Open exam
Domain 2
2.0 Security
Apply physical, logical, wireless, endpoint, browser, mobile, malware, disposal, and SOHO security controls.
2.1
Summarize security measures and purposes.
Open module
2.2
Apply Windows OS security settings.
Open module
2.3
Compare wireless security protocols and authentication.
Open module
2.4
Detect, remove, and prevent malware.
Open module
2.5
Compare social engineering, threats, and vulnerabilities.
Open module
2.6
Implement SOHO malware removal.
Open module
2.7
Apply workstation hardening.
Open module
2.8
Secure mobile devices.
Open module
2.9
Compare data destruction and disposal.
Open module
2.10
Secure SOHO networks.
Open module
2.11
Configure browser security settings.
Open module
Domain 2 Notes
Printable Domain 2 Course Notes
Open notes
Final Exam
Domain 2 Final Exam
Open exam
Domain 3
3.0 Software Troubleshooting
Diagnose Windows, mobile, application, browser, and security symptoms with a repeatable evidence-based process.
Domain 4
4.0 Operational Procedures
Use documentation, change control, backups, safety, communication, scripting, remote access, and AI awareness in professional support work.
4.1
Use documentation and support systems.
Open module
4.2
Apply change management procedures.
Open module
4.3
Implement workstation backup and recovery.
Open module
4.4
Use common safety procedures.
Open module
4.5
Environmental impacts and controls.
Open module
4.6
Prohibited content concepts
Open module
4.7
Proper communication techniques.
Open module
4.8
Explain scripting basics.
Open module
4.9
Use remote access technologies.
Open module
4.10
Explain basic AI concepts.
Open module
Domain 4 Notes
Printable Domain 4 Course Notes
Open notes
Final Exam
Domain 4 Final Exam
Open exam
Performance
Performance Based Questions (PBQs) Practice
Original PBQ-style practice activities across Core 2 objective domains 1.1 through 4.10.
Core
Core 2 Final Exam
Comprehensive 220-1202 final exam with random questions from Domains 1 through 4.