PBQ 05 · Software troubleshooting · CompTIA A+ 220-1202
Windows symptom triage.
Six support tickets. Match the evidence to the cause, next check, and repair path.
05
You are the escalation technician for a small business. Review each independent Windows 11 ticket and select the best-supported cause, the most useful next diagnostic check, and the least disruptive repair if that diagnosis is confirmed. Existing intake checks need not be repeated. User data must be preserved; valid backups and recovery keys are available. Options may be reused.
NORTHSTAR / Support desk0 / 18 saved
User report
Intake evidence
Applied decisions / Read-only
Saved triage review
This snapshot contains saved choices only. Blank entries remain unanswered.
| Ticket | Cause | Next check | Repair |
|---|
Ticket queue loaded. No answers submitted.
Submission report
18 equally weighted decisions · Cause, diagnostic check, and repair are scored separately against each ticket's evidence.